Thank you for contacting Customer Relations. Please accept our well-wishes for your mother, and we thank you for the opportunity to address your concerns.
As matters relating to inflight operations fall within my responsibility, I've been asked to address your comments regarding travel with us aboard flight 956 on May 17. While American Airlines flight attendants are trained extensively in proper medical procedures to alleviate symptoms of common discomforts customers might experience in flight, they don't diagnose illness and, in fact, are specifically prohibited from doing so since they aren't medical professionals. While initial and recurrent flight attendant training includes a "hands on" medical workshop in CPR (cardiac pulmonary resuscitation), the operation of portable oxygen units and the AED (automatic external defibrillator), flight attendants do not use the medical kits onboard, and in fact do not open them unless there is a medical professional present.
Please be assured that our training and procedures focus on the comfort and safety of our customers. In fact, we provide emergency training for the inflight personnel of other airlines and take pride in the fact that our training program is considered one of the finest in the industry. As stated, our employees do not manage blood pressure cuff/equipment; however, in view of your observations, we have forwarded a copy of your email to our Vice President of Flight Service for an internal review. We will handle this matter in accordance with our internal guidelines. There is nothing more important to us than the safety of our customers and employees, and when traveling with us, your well-being is our highest priority.
Srta. Duperron, all of our procedures are designed to insure the absolute highest margin of safety for every flight we operate. Each and every day our crew members safely transport hundreds of thousands of American Airlines customers with consummate skill and professionalism. On behalf of everyone here at American Airlines, we would like to again extend our well wishes, and it will be our privilege to welcome you aboard again.