Buenas tardes a todos. Les aviso que en 5CA estamos en la búsqueda de agentes de Atención al Cliente con inglés y francés bilingüe para prestar servicios dentro de la industria de los videojuegos, específicamente para un videojuego de carácter masivo y con multiplicidad de jugadores online (MMO). Les paso el aviso con la descripción del puesto para que puedan analizarlo bien y los invito a postularse enviando un correo a rrhh@5ca.com. Es excluyente el manejo avanzado de los idiomas francés e inglés (aunque si cuentan con conocimientos de más de un idioma eso siempre es bienvenido). Ante cualquier consulta puede preguntarme por acá o vía mail.
El trabajo es en nuestras oficinas de Buenos Aires (ubicadas en la zona de Microcentro) y la oferta actual es para el turno de 14:00 a 23:00, con francos los días Domingo y Lunes.


For our 24/7/365 international contact center 5CA is looking for a French speaking Customer Service Agents to provide support for one of the world’s leading MMO gaming companies.

We are looking for dynamic Customer Support Representatives who have a passion for MMO games and customer service. You will be dealing with passionate players who demand high-quality Customer Service. You will need to demonstrate excellent organizational and prioritization skills as well as strong verbal and written communication skills.

Main tasks of the Customer Support Representative:

• Providing customer support via game interface, e-mail, or other interfaces while adhering to high standards of quality and ethics.
• Responding to customer inquiries, providing complete and accurate responses.
• Efficiently resolving customer complaints and issues while maintaining high standards of customer satisfaction.
• Identifying issues requiring escalation, ensuring complete resolution.
• Create and/or translate new articles for internal distribution and update existing articles as required.

Requirements
- Excluding
• Fluent French and English
• Knowledge or interest in online gaming.
• Previous experience working within a Customer Support environment or related area.
• Availability from 14:00 to 23:00. Days off: Sun/Mon.
• Being open to work with new technologies and products.
- Preferred
• Additional languages will be much appreciated.
• Experience with computers and technology products.
• Experience in a Customer Service environment, Call Center or an international business setting.
• Flexible as well as strong communication, multitasking and problem solving skills.

What we offer

• A professional and multicultural working environment with people from all over the globe, where you can use and develop your language and technical skills.
• The opportunity to get inside looks at the newest games and technologies.
• A dynamic work space with challenging tasks.



Saludos y muchas gracias,

Nicolás de RRHH